Important notes
- One subscription change per post-purchase flow. Only one subscription offer can be accepted per post-purchase page. If your funnel has multiple subscription-related steps, only the first accepted offer goes through. The funnel editor warns when it detects this conflict.
- Subscriptions only. This feature only fires when the customer’s order contains the subscription version of the eligible product. It will not fire for one-time purchases of the same product.
- Frequency on replacements. When using Replace with a different subscription product, the new item inherits the original subscription’s frequency unless you also pick Change frequency and replace product.
- Multi-product upsells. Subscription upgrade settings are configured per product. If you are offering multiple products in one upsell, configure each individually.
- Recurring discount applies to every future renewal. Unlike a one-time discount, this stays in effect on every renewal of the upgraded subscription.
- Prepaid conversion with partial credit is not supported. If a customer already paid for part of a prepaid cycle, Aftersell cannot pro-rate the remaining shipments. Replacement upgrades charge the full new subscription and refund the original.