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This guide walks through how to cancel your Aftersell subscription. Cancelling Aftersell uninstalls the app from your Shopify store and ends your subscription. Your settings, funnels, widgets, and configurations are retained for up to 1 year, so you can restore them if you reinstall within that window.

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Before you cancel

If you are considering cancelling, these alternatives may address what you are looking to solve:
  • Reduce your bill with Earn & Save. Eligible stores can lower their Aftersell subscription cost through the Rokt Thanks Earn & Save program. Your Rokt Thanks earnings pay out to you in full, and a matching discount is applied to your monthly bill up to your bill amount. See the Earn & Save Program page for details and eligibility.
  • Contact support before cancelling. If a specific issue is driving your decision, our support team may be able to resolve it. Reach us via in-app chat or email support@aftersell.com.

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How to cancel

To cancel your Aftersell subscription and uninstall the app:
1

Open the Billing page

In the Aftersell admin, navigate to Settings → Billing.
2

Click Uninstall

Scroll to the bottom of the Billing page and click Uninstall. A confirmation modal will open.
3

Select a cancellation reason

In the modal, select the reason or reasons that best describe why you are cancelling. Your answer helps the Aftersell team improve the product.
4

Answer any follow-up questions

Depending on the reason you select, additional questions may appear. Answering these is optional but appreciated.
5

(Optional) Add additional comments

Use the “Something else” field to share any additional context you would like to provide.
6

Review your final invoice

The Final invoice banner displays any pending usage charges that will appear on your next Shopify invoice. Review these before confirming.
7

Confirm the uninstall

Click Uninstall to confirm. Your subscription is cancelled and the app is removed from your Shopify store in a single step.

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What happens after cancellation

  • Your subscription ends immediately. No new charges will be submitted for the upcoming billing cycle.
  • Pending charges that were already submitted to Shopify before cancellation will still be collected on your next Shopify invoice. To avoid charges for the next cycle, cancel at least one day before your next billing date.
  • Your data (settings, funnels, widgets, configurations) is retained for up to 1 year after cancellation.
  • If you reinstall within 1 year, you can restore your previous configuration during onboarding. After 1 year, data may be removed and a reinstall will start you on a fresh setup.
Shopify collects app charges on its own billing cycle, not on the day a charge is submitted. If you uninstall after a charge has been submitted for the current cycle, that charge will still be collected on the next Shopify invoice. For more on this timing, see the “Why was I billed after uninstalling?” section of the Aftersell Billing & Pricing page.

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Need help?

For questions about cancellation, pending charges, or your final invoice, contact the Aftersell support team via in-app chat or email support@aftersell.com.