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Because the offer product and the subscription change happen against different systems, you need to check both to confirm an upgrade worked. Run this test after you set up an offer and before you rely on the funnel in production.

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Testing and verifying an upgrade

1

Place a test order

Place a real test order with a small price. Buy the trigger subscription product.
2

Accept the upgrade

Accept the upgrade offer on the post-purchase page.
3

Check Shopify

In Shopify Admin → Orders, find the test order. You should see the offer product as a line item. This is expected, it is not the subscription change.
4

Check Recharge, Skio, or Loop

Find the customer’s subscription in your provider’s dashboard and confirm the change.
Where to look in each provider:
  • Recharge. Customers → find the customer → Subscriptions. The active subscription should reflect the new frequency, product, or discount immediately.
  • Skio. Subscriptions → find the customer’s subscription. The line item, interval, and selling plan should reflect the change.
  • Loop. Subscriptions → find the customer’s subscription. Wait up to 24 hours. Loop’s APIs sync asynchronously and the change may not appear immediately, even on a successful upgrade.

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When something looks wrong

If the upgrade did not apply as expected, see Troubleshooting. When contacting support, include:
  • Your store URL.
  • The Shopify order ID.
  • The customer’s email.
  • The approximate time the upgrade was accepted.
  • Which provider you are using.