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Customizing your Aftersell Thank You Page and Order Status Page with widgets enhances customer interaction and engagement after checkout. Each widget type is configured on its own page, and this overview links to those pages along with the placement and testing steps that apply to all of them.

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Widget types

Product Recommendation

Display upsell products on the Thank You page. Compatible with all payment gateways and multi-currency stores.

Testimonials

Show customer reviews from your connected review app to reinforce purchase confidence.

FAQs

Answer common post-purchase questions to reduce support requests.

Text

Share messages, discount codes, or brand stories after checkout.

Image

Display a custom image or banner on the Thank You page.
For step-by-step setup and how to place widgets in Shopify, see How to configure thank-you page widgets.

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Things to know

  • Branding settings automatically align with your Shopify checkout branding settings and cannot be customized within the Aftersell editor.
  • Order handling (merge into the original order or create a separate order) is configured on the Product Recommendation widget.
  • Shopify’s checkout preview may not always display widgets. Place a test order to confirm offers appear correctly on a live order. While testing, set your trigger to show for all customers so widgets appear in the Shopify preview, then reset the trigger afterward.
  • If you use manual payment capture in Shopify with the Modify original order setting enabled, Thank You page upsell revenue may not appear immediately in Aftersell analytics. Upsell visits and acceptances are recorded as usual, but revenue only appears after the order’s payment status is manually changed to Paid in Shopify.

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Troubleshooting

Widget not displaying: Ensure the widget is active in Aftersell and that the corresponding app block is placed in the Shopify editor on the Thank You page, Order Status page, or both. See Thank you page troubleshooting for more.