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The Order Browser gives you a centralized, order-level view of Aftersell performance. Use it to see which orders were eligible for a post-purchase offer, whether an offer was shown, how customers interacted with each offer slot, and where there are gaps in your setup. For the full lookup catalog of statuses, reasons, filters, and milestones, see the Order Browser reference.
The Order Browser covers Post-Purchase (PPU), Thank You Page (TYP), and Rokt Thanks experiences. Coming soon: Checkout timeline data will be added in a future update.

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Accessing the Order Browser

To access it, navigate to: Apps → Aftersell → Order Browser in your Shopify admin. Aftersell app navigation menu in Shopify admin with Order Browser selected You can also jump directly to a specific order’s detail page from Shopify. When viewing any order in your Shopify admin, open the More actions menu and select Open order browser. This takes you straight to that order’s Aftersell detail page without needing to search for it.

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Summary bar

At the top of the Order Browser, three metrics give you a quick pulse on performance for your selected date range. Order Browser summary bar showing total eligible orders, offers shown, and upsell revenue The Order Browser defaults to the Last 30 days. Use the date picker in the top-right corner to adjust the range. Data is available from February 25, 2026 onward - the picker will not let you select an earlier start date. Every summary metric, Total orders included, reflects only the range you have selected. Use the Export button (also top-right) to download the current view as a CSV. The export respects any filters you have active, so filter first if you only want a subset of orders. For the full list of CSV columns, see CSV export columns.
Order data updates every few minutes, so a very recent order may take a short while to appear. Reload the page if you are waiting on one.

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Performance panels

Below the summary bar, three panels break down your performance in more detail. Together they help you quickly spot eligibility issues, configuration gaps, and opportunities to improve coverage. You can click any category within a panel to filter the order table to the affected orders.
  • Eligible Post-Purchase Orders - the total count of eligible orders, with a donut chart splitting them into Shown vs Not shown. A high “Not shown” proportion usually points to funnel configuration gaps, product filtering, or Shopify eligibility issues.
  • Improvement Opportunities - eligible orders where at least one offer didn’t render because of a funnel, offer, or product configuration gap. Split into Funnel & Offer opportunities and Product opportunities, with a count per reason. These aren’t errors; they’re flags that something can be fixed to widen coverage. For each reason and its fix, see Improvement opportunity reasons.
  • Ineligible Post-Purchase Orders - orders that couldn’t receive a post-purchase offer, broken down by reason. Shopify does not tell Aftersell exactly why an order was skipped, so the system identifies likely reasons from Shopify’s documented limitations. For each reason and what to do, see Ineligibility reasons.
Order Browser panels with a shown-versus-not-shown donut chart and ineligibility reason breakdown Payment wallet and Unsupported sales channel tend to be the largest ineligibility contributors for most stores. For payment method restrictions, Thank You Page upsells are the best way to recover that traffic, since TYP is not subject to Shopify’s post-purchase restrictions. For a full breakdown of supported and unsupported payment methods, see Payment Methods.

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The order table

Below the performance panels is a detailed, order-level table. Each row is a single order. This is where you can search, filter, and drill into exactly what happened for any order.

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Columns

PPU stands for Post-Purchase Upsell. TYP stands for Thank You Page. Each post-purchase funnel can have up to three offer slots (PPU offer 1, 2, and 3), each shown or resolved independently.
The status badges in these columns each have a precise meaning. For what every PPU offer, TYP widget, Rokt Thanks, and funnel-column status means - and the statuses that are frequently confused - see Offer status definitions.

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Searching and filtering

  • Search - use the search bar at the top to find a specific order by name.
  • Filters - click Add filter + to filter the order table. Multiple filters can be combined; click Clear all to remove active filters. You can also click a category within a performance panel to filter to just those orders.
For the full list of available filters, see Order table filters.

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Viewing an individual order

Click any order number to open the order detail view, or use the More actions → Open order browser shortcut from the order page in your Shopify admin. This is a complete record of Aftersell activity for that order. Use View in Shopify in the top right to open the order directly in Shopify.
The detailed timeline view is only available for orders placed after the Order Browser launch. Orders placed before that date will show limited timeline data.
If an order has no Aftersell activity recorded, the detail page shows an informational banner instead of a timeline. This typically means one of the following:
  • The order was placed very recently and new orders can take a little while to appear.
  • The order predates your Aftersell install, so there was no activity to record.
  • The order came from a channel Aftersell does not track, such as POS or subscriptions.
The detail view has up to four collapsible sections in the main column: Order Summary, Post Purchase, Thank You Page, and Rokt Thanks - the last shown only when the order has Rokt Thanks activity. Order Summary is expanded by default and the rest start collapsed; click a section header (the chevron on the left) to expand or collapse it. Each section displays a status badge at a glance, for example 1 Accepted or No interaction, so you can understand the outcome without expanding it. The right sidebar holds the section navigation plus separate Customer, Payment method, Order tags, and Discounts codes cards. Individual order detail view with Post Purchase and Thank You Page event timelines
  • Order Summary lists every product in the order - including any accepted upsells - with quantities and pricing, then the order subtotal and total, and finally the name of any Thank You Page funnel whose offer was accepted. It is open by default.
  • Post Purchase (PPU tab) is a step-by-step milestone timeline of the post-purchase experience for this order. If products were excluded from an offer, a Products excluded warning appears beneath the milestone with the specific reason.
  • Thank You Page (TYP tab) shows the same milestone structure, filtered to Thank You Page events.
For every milestone and every products-excluded reason, see Individual order milestones.
Something not looking right? See the Order Browser Troubleshooting guide, or reach out via chat or email us at support@aftersell.app.