How do post-purchase upsells affect my fulfillment?
Post-purchase upsell offers edit the original order and create a fulfillment hold of up to 60 minutes that clears when the customer responds.
Post-purchase upsell offers will edit the original order and not create a separate order. The post-purchase upsell offer will create a fulfillment hold for up to 60 minutes. The hold clears as soon as the customer accepts or declines all offers, or their offer timers run out. Closing the browser tab is the one case where it does not clear early — there is no signal that the customer left, so the order stays On Hold until the hold expires.
For detailed documentation on fulfillment, please read this section on our docs here.