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Documentation Index

Fetch the complete documentation index at: https://docs.aftersell.com/llms.txt

Use this file to discover all available pages before exploring further.

The Shipping Protection add-on is a digital product that appears at the bottom of the cart, allowing customers to protect their order against loss, theft, or damage with a simple toggle. Image
Upcart does not provide shipping protection services. You are responsible for fulfilling the protection if an issue arises. Customers must contact your support team to resolve claims.
For Product Add-ons, see the Product Add-on guide.

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General Settings

Shipping Protection is pre-selected when you open the Add-ons module. Click Add Shipping Protection to generate and customize the protection product for your store. Image Once added, you’ll be able to configure the following fields: Image

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Add-on Title

This is the name displayed on the add-on in the cart drawer (e.g., “Shipping Protection”).

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Description

Displayed below the title, this should explain what the add-on offers (e.g., “Protect your order from damage, loss, or theft during shipping”).

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Shipping Protection Pricing Tiers

Set tiered pricing based on the cart’s total value. Each row defines:
  • Total cart value range - the upper bound is inclusive
  • Protection price for that range, in your store’s currency
You can create up to 15 tiers, allowing you to charge different protection fees depending on cart size.
The first tier covers orders up to your set threshold (for example 0−0-50). Any cart value above that threshold automatically falls into the next tier. You do not need to manually define the lower bound of each subsequent tier.

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Advanced Settings

These optional settings let you fine-tune how shipping protection behaves in the cart. Image

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Include Add-on in Cart Item Count

When enabled, the shipping protection product will increase the cart’s item count. This is useful if your rewards or discounts are based on item count.

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Auto-Fulfill Shipping Protection

When enabled, the shipping protection product will be automatically fulfilled when the rest of the order is marked as fulfilled.
This respects Shopify’s fulfillment settings under Shopify Admin > Settings > Checkout > Order Processing.

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Use Pre-Discounted Cart Total

Enable this setting if you want shipping protection tiers to be based on the cart subtotal before discounts are applied.

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Deprecated Feature: Accept Offer by Default

As of February 17, 2025, this feature has been removed to comply with Shopify’s App Requirements - Section 1.19. Apps can no longer automatically add paid items to the cart. Customers must now opt in manually by toggling the add-on. We are unable to implement any customizations or workarounds to re-enable this behaviour, as doing so would violate Shopify’s guidelines.

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FAQ

Edit the product in your Shopify Admin > Products and upload a new image just like any other product. See Shopify’s Product Media Guide for instructions.
Yes. Add this custom CSS in Cart Editor > Settings > CSS:
    .upcart-addons-image-wrapper {
      background-color: transparent;
    }
Since tiered pricing is based on product variants, you can configure market-specific prices using Shopify’s Markets features.
If your shipping protection add-on is not displaying or functioning as expected, work through the following steps:
  • Check Sales Channel Inclusion - Ensure the shipping protection product is added to your “Online Store” sales channel. Without this, the add-on will not display.
  • Verify Product Activation - Make sure the product is not in “Draft” mode and is set to “Active.” Only active products can appear in your cart.
  • Inventory Settings - If the product has “Track quantity” enabled, ensure there is sufficient inventory. Alternatively, enable “Continue selling when out of stock.”
  • Browser Cache - Clear your browser cache and refresh the page to rule out syncing issues.
  • Review Product Type - Ensure the product is not a subscription, does not include multiple variants, and is not a bundle. These configurations can interfere with visibility.
For more detail, see Why Can’t I See My Add-On on the Storefront?.
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