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Overview

By default, a discount a customer applies reduces their progress toward a reward: the rewards bar measures the cart total after discounts. A $100 cart with a $20 discount counts as $80 against your tier thresholds. One checkbox changes that, no code required.

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How to ignore discounts in reward calculations

Go to the Rewards module in the Cart Editor and open the Rewards calculation section. Enable the checkbox labeled:
“Use pre-discounted prices for cart total” When this is turned on:

• The rewards bar bases progress on the cart total before any discounts
• Applied discounts — manual codes or automatic — no longer reduce progress
• Customers don’t lose reward progress after applying a coupon

Use this if you want customers to still unlock rewards even when they apply a coupon.

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Default behavior without this setting enabled

With the checkbox off, progress is measured against the cart total after all discounts have been applied. Example:

• Tier 1 = Free shipping at $100
• Cart = $100 before a $20 discount → now $80
• Result = the bar shows $80 of $100, so the reward is not unlocked

This prevents a customer being told they unlocked free shipping when their cart no longer meets the threshold.

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Rewards you’ve already earned don’t count toward the next tier

Separately from the discount setting, the value of any reward items already in the cart is subtracted before progress is measured. A free gift the customer just unlocked can’t push them toward the next tier on its own. Gift cards are excluded from this subtraction.

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Quick summary