> ## Documentation Index > Fetch the complete documentation index at: https://docs.aftersell.com/llms.txt > Use this file to discover all available pages before exploring further. # Why Isn't My Upsell Showing? > This article explains how to troubleshoot when your upsell products aren’t appearing in the cart drawer. # Overview Upsells in Upcart rely on multiple Shopify and app-specific conditions to display correctly. If your upsell isn’t appearing on the storefront, this guide walks you through every step to identify and resolve the issue. *** ## Common Causes of Missing Upsells The most frequent reasons an upsell might not appear include: * Inventory issues or product status in Shopify * Incorrect product or channel configuration * Upsell module settings in Upcart (such as triggers or limits) * Missing collection relationships for AI-recommended upsells Let’s look at each of these in more detail. *** ## Shopify Product Configuration ## Inventory Settings There are two inventory settings that affect product visibility: * **Track quantity:** If enabled, the product must have available inventory to appear. * If **Track quantity** is disabled, the product won’t sell out and the upsell will display regardless of stock level. 💡 **To verify:** 1. Go to **Shopify Admin > Products > Inventory**. 2. For single-variant products, scroll to the **Inventory** section. 3. For multi-variant products, scroll to **Variants** and check stock for each one. Image 📘 Learn more: Shopify Inventory Management Docs *** ## Product Status: Active vs Draft Ensure the upsell product is marked as **Active**, not **Draft**.\ Draft products will not appear in the cart drawer. 💡 **To check:** * Go to **Shopify Admin > Products** or open the product and check the status badge in the top right. Image 📘 More info: Shopify Product Status Docs *** ## Sales Channels: Online Store Upsell products must be published to the **Online Store** sales channel. 💡 **To verify:** 1. Open the product in Shopify. 2. Look for the **Publishing** section and confirm **Online Store** is selected. 3. If missing, click the **three-dot menu > Manage sales channels** and check **Online Store**, then save. Image ## Product Type Limitations Upcart doesn’t support certain product types for upsells: * ❌ Subscription-only products * ❌ Bundle products (unless built as standard Shopify products) *** ## Upcart Module Settings ## “Show Upsell If Item Already in Cart” This setting determines whether upsells appear when the product is already in the cart. * ✅ **Checked:** The upsell always displays. * ❌ **Unchecked:** The upsell hides if the product is already in the cart. *** ## “Limit Number of Upsells” If this setting is enabled, only a limited number of upsells will appear. The Upsells module reads from **top to bottom** in your list.\ If the cart already includes the maximum number of upsells, any lower-priority ones won’t display. 🧠 **Example:**\ If the maximum number of upsells is set to **2**, and the first two upsells are triggered, any additional upsells (even if valid) will not appear. Image *** ## Upsell Triggers Manual upsells require a **trigger product** to function. ✅ The trigger product must be: * In stock * Active * Published to the **Online Store** channel ✅ If the trigger product has variants, at least one variant must be selected in the **Upsell settings**. ⚠️ If no variant is selected, the upsell will not appear, even if all other conditions are met. Also, make sure the upsell product itself meets the same criteria. Image *** # AI-Recommended Upsells If you’re using **AI-recommended upsells**, there are specific conditions to check: ## Related Algorithm Upsells only appear if the cart item shares a **collection** with other products in the store. ✅ **Solution:** Add both products to the same Shopify collection. ## Complementary Algorithm These upsells are based on **Shopify’s purchase behavior data**. * Shopify must have sufficient data to identify product pairings. * Ensure your store’s data settings allow for AI-based recommendations. 📘 Learn how to set up complementary upsells:\ [Shopify Complementary Products Guide](https://help.shopify.com/en/manual/online-store/themes/customizing-themes/common-customizations/add-product-recommendations#complementary-products) *** ## Summary If your upsells aren’t showing, review the following: * The upsell product is **Active**, **in stock**, and **published** to the **Online Store** channel. * Your **Upsell Module settings** are correctly configured (no limiting conditions preventing display). * Your **trigger product** and upsell product meet Shopify visibility requirements. * Collections and AI configurations are correctly set for AI-based upsells. *** ## Need Help? If your upsell still isn’t appearing after reviewing these steps, contact **Upcart Support** through in-app chat. Please include: * The upsell product name * A screenshot of your module settings * A short description of the issue Our team will help identify and resolve the problem quickly. *** ## Need Help Setting Up Upsells? For full setup instructions and best practices, visit our [Upsells Module Guide](/upcart/upsells_module).