> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aftersell.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Can’t I See My Add-on on the Storefront?

> This article explains how to troubleshoot why your shipping protection or product add-on isn’t appearing in the cart drawer.

## Overview

If your add-on is not showing in the cart, it’s usually due to a **product configuration issue in Shopify**. This guide covers the most common causes and how to fix them, whether you are using Upcart’s built-in **Shipping Protection** or a **custom product-based add-on**.

**Note: Shipping Protection in Upcart is created as a standard Shopify product, so it follows the same publishing rules and limitations as any other product.**

***

## 1. Inventory Settings

**Go to:** Shopify Admin > Products > \[Your Add-on Product]

## Track Quantity

If **Track quantity** is enabled, your product must have at least **one available unit in stock**.

* If inventory is **0**, the add-on will not display in the cart.

## Continue Selling When Out of Stock

If you want the add-on to be available at all times:

1. Enable **Continue selling when out of stock** in Shopify.
2. Make sure this option is applied to **all variants** if your add-on product has more than one.

Learn more in Shopify’s [Sell when out of stock](https://help.shopify.com/en/manual/products/inventory/setup/selling-when-out-of-stock) documentation.

***

## 2. Product Status

Your add-on product must be set to **Active** in Shopify to appear in Upcart.

**To check:**

1. Go to **Shopify Admin > Products**.
2. Look at the **Status** column next to the product name.
3. Ensure it is marked as **Active**, not **Draft**.

If the product is a draft, it will not appear in Upcart.

***

## 3. Online Store Sales Channel

Your add-on product must be published to the **Online Store** sales channel.

**To check:**

1. Go to your product’s admin page.
2. In the **Publishing** section, look for **Online Store**.
3. If it’s missing, click the **three dots**, then select **Manage sales channels**.
4. Enable **Online Store** and click **Save**.

Without this setting, Upcart cannot detect or display the add-on in the cart.

***

## 4. Add-on Product Type Limitations

Not all product types are compatible with Upcart add-ons. The following product configurations are **not supported**:

* Products with **multiple variants**
* Products configured as **subscriptions**
* **Bundles** or dynamically generated products from bundle apps

For best results, use a **simple, single-variant product** as your add-on.

***

## Still Not Showing?

If you’ve checked everything above and your add-on still isn’t appearing:

## Clear Browser Cookies

Cookies can sometimes affect how add-ons sync between Shopify and Upcart.

* Clear your browser cookies for your store and refresh the page.

## Contact Support

If the issue persists, contact the **Upcart Support Team** via the in-app chat.\
When reaching out, include:

* The product name or link
* A screenshot of the product’s **status and inventory settings**
* Confirmation that it’s **published to the Online Store**

Our team will help you troubleshoot and confirm if the issue is theme- or configuration-related.

***

## Learn More

For complete instructions on setting up and styling add-ons, visit the **[Add-ons Module](/upcart/add_ons_module)** documentation.