> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aftersell.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add-ons: Shipping Protection

> Offer customers peace of mind by letting them add shipping protection at checkout.

The Shipping Protection add-on is a digital product that appears at the bottom of the cart, allowing customers to protect their order against loss, theft, or damage with a simple toggle.

<img src="https://mintcdn.com/aftersell/djWVMMNjpCIkZ6mp/images/upcart/b768687a27b3.gif?s=c970d49b59f34a5038dbf78235fa3629" alt="Image" width="2640" height="1080" data-path="images/upcart/b768687a27b3.gif" />

<Warning>
  Upcart does not provide shipping protection services. You are responsible for fulfilling the protection if an issue arises. Customers must contact your support team to resolve claims.
</Warning>

For Product Add-ons, see the [Product Add-on guide](/upcart/add_ons_product_add_on).

***

## General Settings

Shipping Protection is pre-selected when you open the Add-ons module. Click **Add Shipping Protection** to generate and customize the protection product for your store.

<img src="https://mintcdn.com/aftersell/-dxnKm0Mro2whB9j/images/upcart/70f41f8d810d.png?fit=max&auto=format&n=-dxnKm0Mro2whB9j&q=85&s=7cbce67695f322a1ccdc49eec34c9465" alt="Image" width="600" data-path="images/upcart/70f41f8d810d.png" />

Once added, you'll be able to configure the following fields:

<img src="https://mintcdn.com/aftersell/44S6gABa85nCHEE3/images/upcart/4d6a9a3f29ac.png?fit=max&auto=format&n=44S6gABa85nCHEE3&q=85&s=5a320f91ca7e23114fb53f99b6e298c9" alt="Image" width="600" data-path="images/upcart/4d6a9a3f29ac.png" />

### Add-on Title

This is the name displayed on the add-on in the cart drawer (e.g., "Shipping Protection").

### Description

Displayed below the title, this should explain what the add-on offers (e.g., "Protect your order from damage, loss, or theft during shipping").

### Shipping Protection Pricing Tiers

Set tiered pricing based on the cart's total value. Each row defines:

* **Total cart value range** - the upper bound is inclusive
* **Protection price** for that range, in your store's currency

You can create up to **15 tiers**, allowing you to charge different protection fees depending on cart size.

<Note>
  The first tier covers orders up to your set threshold (for example $0-$50). Any cart value above that threshold automatically falls into the next tier. You do not need to manually define the lower bound of each subsequent tier.
</Note>

***

## Advanced Settings

These optional settings let you fine-tune how shipping protection behaves in the cart.

<img src="https://mintcdn.com/aftersell/-dxnKm0Mro2whB9j/images/upcart/a3ef1446ffef.png?fit=max&auto=format&n=-dxnKm0Mro2whB9j&q=85&s=b51181231151e3a6d55ab57269765288" alt="Image" width="600" data-path="images/upcart/a3ef1446ffef.png" />

### Include Add-on in Cart Item Count

When enabled, the shipping protection product will increase the cart's item count. This is useful if your rewards or discounts are based on item count.

### Auto-Fulfill Shipping Protection

When enabled, the shipping protection product will be automatically fulfilled when the rest of the order is marked as fulfilled.

<Note>
  This respects Shopify's fulfillment settings under Shopify Admin > Settings > Checkout > Order Processing.
</Note>

### Use Pre-Discounted Cart Total

Enable this setting if you want shipping protection tiers to be based on the cart subtotal before discounts are applied.

### Deprecated Feature: Accept Offer by Default

<Warning>
  As of February 17, 2025, this feature has been removed to comply with [Shopify's App Requirements - Section 1.19](https://shopify.dev/docs/store/customize/cart/add-products#automatic-add-to-cart). Apps can no longer automatically add paid items to the cart. Customers must now opt in manually by toggling the add-on. We are unable to implement any customizations or workarounds to re-enable this behaviour, as doing so would violate Shopify's guidelines.
</Warning>

***

## FAQ

<AccordionGroup>
  <Accordion title="How do I change the Shipping Protection image?">
    Edit the product in your **Shopify Admin > Products** and upload a new image just like any other product. See [Shopify's Product Media Guide](https://help.shopify.com/en/manual/products/product-media/add-media) for instructions.
  </Accordion>

  <Accordion title="Can I remove the grey background behind the image?">
    Yes. Add this custom CSS in **Cart Editor > Settings > CSS**:

    ```css theme={"theme":{"light":"snazzy-light","dark":"github-dark"}}
        .upcart-addons-image-wrapper {
          background-color: transparent;
        }
    ```
  </Accordion>

  <Accordion title="How can I make tiered pricing market-specific?">
    Since tiered pricing is based on **product variants**, you can configure market-specific prices using Shopify's [Markets features](https://help.shopify.com/en/manual/markets/pricing/set-price-adjustments).
  </Accordion>

  <Accordion title="My add-on is not showing on my live store">
    If your shipping protection add-on is not displaying or functioning as expected, work through the following steps:

    * **Check Sales Channel Inclusion** - Ensure the shipping protection product is added to your "Online Store" sales channel. Without this, the add-on will not display.
    * **Verify Product Activation** - Make sure the product is not in "Draft" mode and is set to "Active." Only active products can appear in your cart.
    * **Inventory Settings** - If the product has "Track quantity" enabled, ensure there is sufficient inventory. Alternatively, enable "Continue selling when out of stock."
    * **Browser Cache** - Clear your browser cache and refresh the page to rule out syncing issues.
    * **Review Product Type** - Ensure the product is not a subscription, does not include multiple variants, and is not a bundle. These configurations can interfere with visibility.

    For more detail, see [Why Can't I See My Add-On on the Storefront?](/upcart/why_cant_i_see_my_add_on_on_the_storefront).
  </Accordion>
</AccordionGroup>

***

**Want to go further?**

* [Add-ons Module](/upcart/add_ons_module) - overview of all available add-on types
* [Add-ons: Product Add-on](/upcart/add_ons_product_add_on) - set up a custom product add-on
* [Why Can't I See My Add-On on the Storefront?](/upcart/why_cant_i_see_my_add_on_on_the_storefront) - troubleshoot add-on visibility issues