> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aftersell.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is Rokt Thanks  Not Showing on my Confirmation Page?

> Learn why Rokt Thanks may not be loading on your confirmation page.

There are a number of reasons why they might not appear and these include:

**1. The confirmation page placement is disabled.** [Check that the placement is enabled.](/aftersell/activating_and_configuring_rokt_thanks)

**2. The confirmation page placement has recently been enabled.** After enabling, it can take up to 10 minutes to begin appearing.

**3. The shipping address may be from an unsupported region.** To ensure that all offers are geographically relevant to the customer, we will not show an offer to a customer from an unsupported region.

* Supported regions include: United States, Australia, Canada, Denmark, Finland, France, Germany, Ireland, Japan, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, and the United Kingdom