> ## Documentation Index > Fetch the complete documentation index at: https://docs.aftersell.com/llms.txt > Use this file to discover all available pages before exploring further. # Why are Post-Purchase Items Being Shipped Separately? > This article outlines how Shopify Shop Promise works with Post-Purchase Upsells. If your store uses [Shopify Shop Promise](https://www.shopify.com/shop-promise) and post-purchase items are being shipped separately from the original order, this is because post-purchase upsells are not supported by Shop Promise. # Affected Orders Orders that are covered by the **Shop Promise Guarantee** will be affected by this issue. You can identify if an order is covered by a Shop Promise by viewing the order in the Orders tab of your store's admin console and looking for two things: 1. The Shop Promise logo on the shipping information 2. A message in the timeline notifying you that the order is covered by a Shop Promise Guarantee Image