> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aftersell.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Needs attention

> The Needs attention panel flags problems that are costing you revenue right now, such as post-purchase offers being switched off or subscription upgrades failing.

**Needs attention** sits at the top of the **Stay in the loop** column and flags problems that need you to do something. It is the one widget worth checking every time you open Aftersell — most of what it reports is actively costing you revenue.

When there is nothing wrong you see a green tick and:

> All clear, nothing needs your attention

When there are items, the heading shows a count and each item is listed with a severity dot and an action link.

## What it flags

| Alert                                      | Severity | Action          |
| ------------------------------------------ | -------- | --------------- |
| **Post-purchase offers are turned off**    | Critical | Enable setting  |
| **App update required**                    | Critical | Update app      |
| **Shopify plan downgrade detected**        | Warning  | Go to billing   |
| **Timer removed from Thank You page**      | Warning  | Go to Funnels   |
| **Replacement upsells are paused**         | Warning  | Review failsafe |
| **Some subscription upgrades are failing** | Warning  | Review orders   |

Critical items mean a surface is not running at all. **Post-purchase offers are turned off** in particular means no post-purchase offer is being shown to any customer, so it is worth clearing immediately.

Warnings mean something is degraded rather than stopped — a safeguard has paused part of your setup, or a subset of orders is failing.

## Refreshing

Items are evaluated from your store's current state. After fixing something, use the refresh icon in the widget header to re-check rather than waiting for the page to update on its own.

## Related

* [Replacement upsells](/aftersell/replacement_upsells) — for the failsafe that pauses them
* [Subscription upgrades troubleshooting](/aftersell/subscription-upgrades-troubleshooting) — for failing upgrades
* [App block status](/aftersell/home/app-block-status) — for surfaces that are configured but not placed in your theme